Last Updated: December 9, 2017
1) Contact information and questions
3) Collecting Information:
3.1 Account Information. Instynt collects information such as your name, email address, phone number, payment information, and physical address.
3.2 Usage. Instynt collects information related to the devices you use to access the Services and Software. This may include the type of browser you used to access the Software and Services, IP addresses, the device you use, the web page you visited before coming to our sites, your location, and identifiers associated with your devices.
3.3 Services. When you use our Services and Software, we store, process and transmit your files (including photos, structured data and emails) and information related to them. If you give us access to your contacts, we will store those contacts on our servers. This will make it easy for you to do things like share your information like the bookings you make and invite others to use the Services and Software.
3.4 Background Checks. For Users in the United States, to the extent permitted by applicable laws, we may but make no guarantees to obtain reports from public records such as criminal convictions, sex offender registrations, and judgments. For Users outside the United States, to the extent permitted by applicable law, we may but make no guarantees to obtain the local version of a background checks. We may use information that you may provide us, including, but not limited to your full name and date of birth to obtain such reports.
3.5 Customer Support. We may collect information from customer support emails and calls (after notice to you and with your consent) to assist when you contact our customer support services. This is to direct your questions to the appropriate customer support person, investigate and address any of your questions or concerns, and to monitor and improve our customer support responses.
3.6 Communications with Instynt and other Users. When you communicate with Instynt or use the Platform (including SMS) to communicate with other Users, we collect information about your communication and any information you choose to provide.
3.7 Information When Mobile App Is Running. If you have downloaded our mobile app, we may collect location information when the Instynt app is running in the foreground. In certain regions, we may also collect this information when the Instynt app is running in the background of your device if this collection is enabled through your app settings or device permissions.
3.9 Device Information. We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, Mac Address, internet protocols, and mobile network information.
3.10 Third Party Services. If you link, connect, or login to your Instynt account with a third party service (e.g. Facebook), the third party service may send us information such as your registration and profile information from that service. Your contacts on these third party services are referred to as “Friends.” The information you provide to us from the linking of your accounts regarding you and your Friends may be stored, processed and transmitted for fraud prevention, risk assessment, or other purposes. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
3.11 Sharing. Instynt will disclose relevant information depending on permissions you have given within the Platform to allow for sharing User Content with other Users.
4) With Whom Do We Share The Information?
We may share information as discussed below, but we will not sell it to advertisers or other third-parties.
4.2 Other Users. When using our Software and Services, identifying markers such as your name and email address may be on display to others. This can be the case in areas such as your user profile and sharing notifications (e.g. when you share an Instynt Booking). Certain features may allow you to make additional information available to other users, depending on your settings and preferences.
4.3 Legal Obligations. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with any law or tax authority, protect any person from death or serious bodily injury, prevent fraud or abuse of Instynt or our users, or protect Instynt's property (e.g. intellectual property) rights.
4.4 Analytics Services. As elucidated in section 5.5, Instynt uses third party services and providers. Third party analytics providers may use Instynt’s information to help us obtain useful statistics and other information regarding how Instynt’s users are interacting with Instynt’s platform. The analytics providers may use other tracking techniques other than cookies to collect and compile information. Note that Instynt does not control these third party analytics technologies and is not responsible for their policies or procedures.
4.5 Instynt Guest/Instynt Host. Instynt will disclose relevant information to the two parties to the Instynt Booking: the Instynt Guest and Instynt Host. For example, the Instynt Guest needs to know the address and contact information for the Instynt Host. The Instynt Host similarly needs to know the contact information for the Instynt Guest.
5) What Do We Do With Your Information?
5.1 For You. Your information helps Instynt and we may use your information to make the Services and Software better for you. We also use your information to deal with your questions, concerns, and complaints related to the Services and Software.
5.2. For Other Users. As explained in section 4.5, Instynt Guests and Instynt Hosts need to know information about the other regarding an Instynt Booking.
5.3 Administration. We may use your information to administer the Services and Software and to allow you to use the Services and Software.
5.4 Billing. We may use your information to send you statements, invoices, and payment requests and reminders, and to collect payments from you. We will share information related to your information only to the extent necessary for the purposes of processing your payments you make using our Services and Software.
5.5 Communication. We may use your information for different types of communications. We may send you non-marketing communications and marketing communications related to our to products and services that Instynt offers that we think may be of interest to you. By using Instynt’s platform, visting the site, using Instynt’s content, and registering with Instynt, you consent to receive such communications either by email, text message, or from another electronic communication technique. You can inform us at any time if you want to unsubscribe from such communications and stop receiving marketing communications. We may also send you email notifications that you requested. However, note that even should you unsubscribe from Instynt’s electronic communications, we may still contact you via email or text message for any lingering administrative purposes or for any of Instynt’s products and services you are still using or for which you have registered.
5.6 Third Parties. To better improve our Services and Software, we may provide third parties with statistical information we gather from your information.
Note also that should you share any information publicly on the Instynt platform (e.g. a comment on an Instynt blog post), that information can be collected and used by Instynt.
5.7 Products and Services. We may use your information to provide the specific products and/or services for which which you sign up.
5.10 Research and Development. We may use the information we collect for testing, research, analysis, and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our Software and Services.
5.11 Aggregated Data. We may share aggregated information (defined as information about Users that are combined together so that the information no longer identifies or references a particular individual user) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other purposes related to Instynt’s business.
5.13 Insurance Providers. In cases of a claim made by either an Instynt Guest or an Instynt Host, we may provide information to insurance providers required to process the relevant claim.
5.14 Marketing Service Providers. Instynt may use the services of a marketing service provider to provide statistical analysis of marketing Instynt’s marketing endeavors.
5.15. Widgets. We may display parts of the Platform (e.g., your Instynt Space page) on sites operated by Instynt’s business partners, using technologies such as widgets or application programming interfaces (“APIs”). If your Instynt Space is displayed on a partner’s site, information form your public profile page may also be displayed.
5.16 With Your Consent. We may share your information other than as described in this policy if we notify you and you consent to the sharing.
6) How Do We Protect Your Information?
6.1 Security. Your private information is of paramount importance to us. We are dedicated to keeping your information secure and testing for vulnerabilities. We also continue to produce and work on features to keep your information safe.Just keep in mind that no security measures and no practices we have are impenetrable. While we make every effort to keep your information safe, we cannot guarantee the security of your information. To help us further protect you from security attacks such as third party interception of your information, it is recommended that you protect against unauthorized access to your computer, device, and Instynt account, and to log off when you are using a shared device such as a public computer. To further assist in maintaining the security of your information, it is also recommended to always keep your passwords safe and do not share your passwords.
6.2 Retaining Your Information. We will keep information you store on our Services and Software for as long as we need it to provide you the Services and Software. If you delete your account, we will still keep this information and any data collected regarding all activities you have already engaged pursuant to your use of the Service and Software for a period of time as allowed by state and federal law.
6.3 Deleting Your Information. After such a period of time passes, we will delete this information but there may be some latency in deleting this information from our servers and back-up storage, and we may keep this information if necessary to comply with our legal obligations (see Section 4.3) such as resolving any disputes or enforcing Instynt’s relevant agreements. We may also retain cached or archived copies of your information until it is deleted on our servers within a period congruent with our normal course of business.
7) Where Do We Store Your Information?
We may store, use, and/or transmit information in locations around the world, including those outside your country. Information may also be stored locally on the devices you use to access the Software and Services.
8) Security of Your Personal information
Instynt has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. Your Instynt account is protected by a password for your privacy and security. However, Instynt cannot guarantee the security of a user account or other personal information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
9) Withdrawal of Consent
Except as required by law, we will not use or disclose your personal information for any purpose for which you do not consent or later withdraw consent. If you withdraw consent, you agree that we may continue to use the personal information previously provided to us to the extent that we are allowed by law to do so and to the extent necessary to enforce any contractual obligations you may have to Instynt. You also understand that we need personal information about you to provide the Services. If you refuse to provide us with the personal information we require or later withdraw your consent to use and disclose this information, we may no longer be able to provide you with these Services and Software. To unsubscribe from Instynt services and delete your Instynt account, you may do so by contacting firstname.lastname@example.org. Keep in mind that processing such a request may take some time.
P.O. Box 3244
Los Altos, CA 94024
10) Correcting and Updating Your Personal information
To review and update certain personal information to ensure it is accurate, such as your first name and last name, login to your account with your email address and password. If you cannot login successfully, contact us at email@example.com.
12) Termination of Service
, and to see which clauses are still applicable upon termination in the Instynt Host Terms of Service, refer here